We're not the insurer. We're the people who answer the phone.
Suretimes administers on behalf of the underlying insurer, but for a decade the brand has looked so close to that insurer's own identity that brokers couldn't tell who they were actually dealing with. This page is where that changes.
You deal with your dedicated underwriter. Not a department.
Every broker we work with has one underwriter who knows their business, their clients, and the history behind both. That's the whole model: full context means faster, better-informed decisions, and it means a hard claim never turns into a cold handoff.
Individually assessed, never handled alone
Each claims case is taken individually
No template outcomes. Every case gets looked at on its own facts, by more than one person, before a decision is made.
Teamwork, not a queue
More than one brain on the process turns a difficult claim into something as seamless as possible for the broker holding the client relationship.
Personal, not a cold caller
You're dealing with a smart, authentic individual bringing their best every time, not a script.
We know our business well enough to know yours too
That depth is what lets an underwriter make the right call quickly, instead of escalating everything.
The people behind Suretimes
Gael
Brand Ambassador
Henro
CRM Developer and Automation Specialist
Rebekka
Intern and Admin Assistant
Zenobia
Portfolio Administrator
Ivana
Portfolio Administrator
Melissa
Suretimes Manager
Roelien
Accounts and HR
Dan
Director and Information Officer
Misha
Non-Executive Director, Key Individual, Deputy Information Officer
Nwabisa
Claims Administrator
Leigh
Portfolio Administrator
Natashja
Claims Administrator
Dianne
Personal Assistant to Dan and Misha
Lorinda
Reception and Office Assistant
Michaela
Social Media and Communications
Want to know exactly who'd handle your book?
That's a conversation worth having before you switch, not after.