A claim shouldn't cost you the client.
Every Suretimes broker gets a dedicated underwriter who actually knows their book, not a call centre queue, not a different voice every time.
One underwriter, not a rotation
The same person handles your book every time.
Less paperwork, not less certainty
An endorsement update shouldn't mean a stack of forms.
More than one brain on a hard claim
Difficult cases get looked at by a team, not one person.
Every client and broker gets the same standard of service
We offer the following as standard, to every client and broker partner:
Industry experts and a personal account manager, with solutions built around your book.
One partner from policy inception through to claim settlement, working for you 24/7.
Daily claims processing, with detailed follow-up reports on a weekly basis.
Commercial and personal quotes, guaranteed within 24-48 hours.
Customised policy schedules and wordings for every client.
Comprehensive Service Level Agreements with every client and broker partner.
Real people, not a logo that looks like everyone else’s
Suretimes has looked indistinguishable from the underlying insurer for a decade. The rebuild starts with actually showing you who you’re dealing with.
Meet the teamWe’re not the insurer’s name on your client’s policy. We’re the person who picks up the phone.
Suretimes administers on behalf of the underwriter, but the relationship is ours to keep. That means one dedicated underwriter per broker, full context on your book, and decisions made by someone who was already across the file before you called.
- One dedicated underwriter per broker.
- Full context on your book.
- Decisions made by someone who was already across the file before you called.
Numbers, once we've got them properly documented
We're not going to invent figures. The rows below get filled in with real, sourced numbers, once we have them signed off.
years administering claims
broker partnerships
average claim turnaround
Real reviews, straight from Google
Real stories, results and feedback shared by our Suretimes community.
Tarryn E.
6 reviews
We would like to extend our thanks to Suretimes for their amazing and professional service. With the ongoing high volume of claims, Suretimes delivers with fast claim approval.
Anneke B.
3 reviews
We consistently receive outstanding service from Ivana Green at Suretimes. Her service is always professional, efficient, and handled with a personal touch. She genuinely cares about her clients and always goes the extra mile to provide practical solutions with ease. Highly recommended!
Amend G.
Annalisha N.
1 review
A truly wonderful experience dealing with Ivana Green. She is such a pleasant, friendly, and knowledgeable person who goes above and beyond to assist. Thank you, Ivana and Melissa, for making big problems feel so small and for putting in the extra effort to ensure that the service provided is nothing short of exceptional. Your dedication and professionalism are truly appreciated!
Straight answers, no jargon
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If administration is starting to outgrow your brokerage, this is worth a conversation.