Tarryn E.
We would like to extend our thanks to Suretimes for their amazing and professional service. With the ongoing high volume of claims, Suretimes delivers with fast claim approval.
Insurance Administrator Solutions
A claim shouldn't cost you the client.
Every Suretimes broker gets a dedicated underwriter who actually knows their book, not a call centre queue, not a different voice every time.
One underwriter, not a rotation
The same person handles your book every time.
Less paperwork, not less certainty
An endorsement update shouldn't mean a stack of forms.
More than one brain on a hard claim
Difficult cases get looked at by a team, not one person.
What we offer
Every client and broker gets the same standard of service
We offer the following as standard, to every client and broker partner:
One-on-One Support
Industry experts and a personal account manager, with solutions built around your book.
Personal Care
One partner from policy inception through to claim settlement, working for you 24/7.
Claims Management
Daily claims processing, with detailed follow-up reports on a weekly basis.
Fast Quoting
Commercial and personal quotes, guaranteed within 24-48 hours.
Document Management
Customised policy schedules and wordings for every client.
Best Practice
Comprehensive Service Level Agreements with every client and broker partner.
01 Who we are
Real people, not a logo that looks like everyone else’s
Suretimes has looked indistinguishable from the underlying insurer for a decade. The rebuild starts with actually showing you who you’re dealing with.
Meet the team 02 The difference
We’re not the insurer’s name on your client’s policy. We’re the person who picks up the phone.
Suretimes administers on behalf of the underwriter, but the relationship is ours to keep. That means one dedicated underwriter per broker, full context on your book, and decisions made by someone who was already across the file before you called.
- One dedicated underwriter per broker.
- Full context on your book.
- Decisions made by someone who was already across the file before you called.
The numbers
Numbers, once we've got them properly documented
We're not going to invent figures. The rows below get filled in with real, sourced numbers, once we have them signed off. Coming Soon.
TBC
years administering claims
TBC
broker partnerships
TBC
average claim turnaround
What brokers say
Real reviews,
straight from Google
Real stories, results and feedback shared by our Suretimes community.
Click and drag to scroll through the reviews.
Verified Google reviews 5.0 from 4 reviews
Unedited, straight from our profile Anneke B.
We consistently receive outstanding service from Ivana Green at Suretimes. Her service is always professional, efficient, and handled with a personal touch. She genuinely cares about her clients and always goes the extra mile to provide practical solutions with ease. Highly recommended!
Amend G.
Annalisha N.
A truly wonderful experience dealing with Ivana Green. She is such a pleasant, friendly, and knowledgeable person who goes above and beyond to assist. Thank you, Ivana and Melissa, for making big problems feel so small and for putting in the extra effort to ensure that the service provided is nothing short of exceptional. Your dedication and professionalism are truly appreciated!
Latest articles
Straight answers, no jargon
Claims
The importance of having an Asset List at the time of a claim
When it comes to insurance claims, being prepared can make all the difference in the world. One essential tool in your insurance arsenal is an asset list....
Read the article →
Claims
SANS and COCs – What you need to know
Meeting SANS requirements and getting the relevant CoCs are crucial to your cover
Read the article →
Construction & Contractors
Are your clients ready for the summer shut down?
Now is the time to review risk mitigation measurements.
Read the article →A medium-sized book. An increasingly demanding admin load. That's exactly who we built this for.
If administration is starting to outgrow your brokerage, this is worth a conversation.