Tarryn E.
We would like to extend our thanks to Suretimes for their amazing and professional service. With the ongoing high volume of claims, Suretimes delivers with fast claim approval.
Insurance administration, made personal.
The insurance administration team behind your brokerage.
Suretimes provides dedicated underwriting and insurance administration support for brokers, from policy changes and renewals to complex claims.
One dedicated underwriter who knows your book, backed by a team when the detail gets complicated.
Need support?
WhatsApp 083 811 5880
Need help right now?
Roadside assist
Business hours
- Monday–Thursday
- 8:30 am–4:30 pm
- Friday
- 8:30 am–4 pm
- Saturday–Sunday
- Closed
One underwriter, not a rotation
The same person handles your book every time.
Less paperwork, not less certainty
An endorsement update shouldn't mean a stack of forms.
More than one brain on a hard claim
Difficult cases get looked at by a team, not one person.
- Suretimes Insurance Administrators is an authorised Financial Services Provider · FSP 1962
- 5.0 on Google
About Suretimes
Insurance administration built around your brokerage.
FSP 1962 Suretimes Insurance Administrators is an authorised Financial Services Provider.
Established 21 September 1999
Suretimes Insurance Administrators works alongside independent brokers to provide dedicated insurance administration and underwriting support behind their books. We take care of the detail, from policy administration and endorsements to renewals and claims support, so brokers can stay focused on their clients and their business.
What makes our approach different is the relationship behind the administration. We believe brokers should know who is looking after their book. That's why we provide a dedicated underwriter who understands your clients, your policies and the way you work, supported by an experienced team when more complex matters need a second set of eyes.
We combine personal service with the structure, knowledge and resources needed to keep insurance administration moving accurately and efficiently. Whether it's a routine policy change or a more involved claim, our focus is on being a reliable extension of your brokerage.
Personal service. Experienced support. Insurance administration that works alongside you.
What we offer
Every client and broker gets the same standard of service
We offer the following as standard, to every client and broker partner:
One-on-One Support
Industry experts and a personal account manager, with solutions built around your book.
Personal Care
One partner from policy inception through to claim settlement, working for you 24/7.
Claims Management
Daily claims processing, with detailed follow-up reports on a weekly basis.
Fast Quoting
Commercial and personal quotes, guaranteed within 24-48 hours.
Document Management
Customised policy schedules and wordings for every client.
Best Practice
Comprehensive Service Level Agreements with every client and broker partner.
01 Who we are
Real people, not a logo that looks like everyone else’s
Suretimes has looked indistinguishable from the underlying insurer for a decade. The rebuild starts with actually showing you who you’re dealing with.
Meet the team 02 The difference
We’re not the insurer’s name on your client’s policy. We’re the person who picks up the phone.
Suretimes administers on behalf of the underwriter, but the relationship is ours to keep. That means one dedicated underwriter per broker, full context on your book, and decisions made by someone who was already across the file before you called.
- One dedicated underwriter per broker.
- Full context on your book.
- Decisions made by someone who was already across the file before you called.
What brokers say
Real reviews,
straight from Google
Real stories, results and feedback shared by our Suretimes community.
Click and drag to scroll through the reviews.
Verified Google reviews 5.0 from 4 reviews
Unedited, straight from our profile Anneke B.
We consistently receive outstanding service from Ivana Green at Suretimes. Her service is always professional, efficient, and handled with a personal touch. She genuinely cares about her clients and always goes the extra mile to provide practical solutions with ease. Highly recommended!
Amend G.
Annalisha N.
A truly wonderful experience dealing with Ivana Green. She is such a pleasant, friendly, and knowledgeable person who goes above and beyond to assist. Thank you, Ivana and Melissa, for making big problems feel so small and for putting in the extra effort to ensure that the service provided is nothing short of exceptional. Your dedication and professionalism are truly appreciated!
Latest articles
Straight answers, no jargon
Claims
The importance of having an Asset List at the time of a claim
When it comes to insurance claims, being prepared can make all the difference in the world. One essential tool in your insurance arsenal is an asset list....
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Claims
SANS and COCs – What you need to know
Meeting SANS requirements and getting the relevant CoCs are crucial to your cover
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Construction & Contractors
Are your clients ready for the summer shut down?
Now is the time to review risk mitigation measurements.
Read the article →A medium-sized book. An increasingly demanding admin load. That's exactly who we built this for.
If administration is starting to outgrow your brokerage, this is worth a conversation.