Download your claim forms here.
Submit Your Claim With Ease
A prompt response to claims filed is at the
very heart of our business.
We recognise that the way we handle claims defines our service experience with our policyholders as well as our brokers.
Whether you’re making a claim over the phone or online, you’ll need to provide us with a few details, including:
- Your policy number
- Date and time of the incident/event that has resulted in loss or damage.
- Any evidence of lost or damaged items such as original receipts, photographs and so on.
- Relevant documents that support your claim, such as a police report.
Be sure to notify us as soon as possible in the event of loss or damage. This way, the process can get underway even if you don’t have everything you’ll need to finalise the claim.
The Insurer might need supporting documents together with your completed claim form in order to finalise the claim.
Standard documents needed are:
A completed claim form.
A damage report (if applicable).
A copy of your South African identity document.
A description of the incident/accident.
The police case number ( if applicable).
A copy of your South African driver’s license, or a valid SADC license (in the case of a motor accident).
Quotations for the loss, repair (if applicable).
If your vehicle has been stolen or written off, the Insurer will need the vehicle keys and/or spare keys.
Please remember not to dispose of damaged items before you’ve notified us and supplied us with a damage report explaining the exact cause of damage.
Please supply us with quotes for your loss/damaged items.
Motor accidents with a 3rd party or their property – please obtain the following:
Other parties name & contact details
Other parties ID number
Other parties vehicle registration and vehicle make
Insurance details of the the other party
Take photos of the other parties vehicle license disk and the damages to their vehicle
Correspondence with other parties
Please don’t negotiate with, admit guilt to, or promise anything to the other party.
Stolen cell phones
Please report the theft to the police ASAP and obtain an ITC number from your service provider.
Home burglary claims
If your policy has a burglar alarm clause noted, the Insurer will need an activation report from the alarm service provider.
Download our full claims
start the conversation
Request A Call Back
087 233 8770
Suretimes Insurance Administrators (Pty) Ltd is an authorised financial Services Provider – FSP 1962.