Notify us as soon as possible. Then send us this.
The faster we get a clear picture of what happened, the faster we can move, and we move fast. Be sure to notify us as soon as possible in the event of loss or damage, and don't dispose of damaged items before submitting a damage report.
What happens when you need to claim?
A general guide to what to expect - the exact steps can vary a little depending on your claim type.
Tell us what happened
Notify us as soon as possible after the loss or damage.
Send the details
Provide your policy information, claim form and supporting documents.
We review the claim
We assess the information and documents relevant to your claim.
We move it forward
Any required next steps, assessments or supporting information are arranged.
Policy number and the basics
Incident details
Have your policy number ready, together with the date, time and place of the incident.
A short, clear description
Briefly explain what happened, what was damaged or lost, and how the incident occurred.
Photos and a sketch
Include clear photographs of the damage and a simple sketch of the incident where relevant: this alone speeds up processing significantly.
Standard documents
Send the completed claim form, a damage report where applicable, a copy of your South African ID, and the police case number if one exists.
Get their details. Don't get into it with them.
Collect the other party's contact information, ID number, vehicle registration and insurance details, plus photographic evidence. Please don't negotiate with, admit guilt to, or promise anything to the other party. That's what your claim is for.
For the claim itself: a copy of your South African driver's licence, or a valid SADC licence, along with repair or replacement quotations.
A few things worth doing straight away
| Situation | Do this |
|---|---|
| Stolen vehicle | Hand over the vehicle keys and any spare keys as part of the claim. |
| Stolen phone | Report it to the police and get an ITC number from your service provider. |
| Home burglary | Submit an alarm activation report if that applies to your policy. |
Dealing with a home emergency or roadside breakdown right now, not a claim?
Want to talk it through first?
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