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Home Emergencies

Fixtures, Fittings and Services

In the event of a home emergency as a result of breakage of fixtures and fittings, we’ll arrange for an appropriate repairer (electrician, plumber, locksmith, glazier etc.) to address the problem at one nominated address.

Emergency Services Notification and Call-out

We will, at your request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

The fine print …

  • Overall limit of 3 incidents or up to R2 000 per year per policy.
  • Call-out fee and first hour labour are covered, thereafter normal rates apply.
  • Please note: all parts and materials used are excluded and will be for your account.
  • A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to your property.
  • Maintenance related issues are not covered.


What IS covered
• Distribution boards, circuits, main cables causing power failure.
• Earth-leakage relays causing power failure.
• Geyser connections, thermostats and elements.
• Multiple plug points causing power failures.
• Lightning strikes on wiring causing power failures.
• Multiple burnt connections on wiring or plug points causing power failure.
• General House Wiring.
• Connections to all electrical motors causing power failure.
• Municipal connections inside the property causing power failure.

What is NOT covered
• Electrical gates and doors.
• Jacuzzi, swimming pool and borehole pumps.
• Air conditioners and commercial refrigeration.
• Repairs not complying with regulated specifications such as SABS and others.
• All electrical motors (electric gate motors etc).
• White Appliances (Stove, Refrigerator, Dishwasher etc).


What IS covered
• Burst water connections and pipes that are causing further structural damage.
• Overflowing blocked drains (internal & external) that can cause further structural damage.
• Geyser Problems (No hot water, water pressure, overflowing geyser).

What is NOT covered
• Concealed pipes are not covered. Specialist are not covered e.g Leak Detectors.
• Specialist are not covered e.g Drain specialist like Roto-Rooter & Drain Surgeon.
• Repairs not complying with regulated specifications such as SABS and others.
• Replacement of a burst geyser.
• Jacuzzis, swimming pools and boreholes.
• Leaking tap that runs into a basin or shower.


Type of Emergency : Locksmith

What IS covered
• If keys are broken off or lost for a main entrance or exit of the house.
• If a child is locked inside the house or any room within the house.

What is NOT covered
• Outbuildings and garages.
• Padlocks.

Type of Emergency : Glaziers

What IS covered
• Any glass that has been damaged or broken and is causing a security risk to your premises.

Roadside & Accident Emergencies

Roadside Assistance

In the event of a roadside emergency, Roadside & Accident Assistance, gives you access* to the following services:

  • Flat battery – jump start only (replacement of battery for the member’s account)
  • Flat tyre (help with change of tyre)
  • Keys locked in vehicle (unlocking only)
  • Fuel assistance (limited to five litres per incident)
  • Minor roadside assistance – running repairs (electrical, coil, immobiliser etc.)
  • Transmission of urgent messages

*limited up to R500 per incident


In the event that you need towing, AA Roadside & Accident Assistance, provides you with tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:

  • Mechanical breakdown – covered up to R500
  • Electrical breakdown – covered up to R500
  • Accident damage – cost covered to the nearest approved panel beater up to a limit of R1850

Courtesy Transport

Where the vehicle needs to be towed to a repairer, we will arrange for the occupants of the vehicle (up to a maximum of four two persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.


Hotel Accommodation

Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, we will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of two people). Cover up to R500.

Car Rental

If the circumstances of the problem entitles you to the hotel accommodation benefit but you would prefer to continue with your journey immediately, we will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. Cover up to R500 and subject to availability.

Vehicle Repatriation

In the event of a your vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.

The fine print

Overall limit of R5 000 per annum per policy and this cover excludes:

  • Vehicles over 3 500kg, trailers, caravans and boats;
  • A member will not be entitled to service where the vehicle is not in a roadworthy condition;
  • Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed;
  • Assistance is only available in South Africa, Lesotho and Swaziland.

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