Help when you need it most, day or night
Home emergencies and roadside breakdowns aren't claims, they're what Global Assist is there for. Call their 24-hour contact centre or use the Global Assist app, and they'll take it from there.
Or download the Global Assist app from your phone's app store for the same 24-hour cover.
Fixtures, fittings, and call-outs
If a breakage of fixtures or fittings turns into a home emergency, Global Assist arranges an appropriate repairer (electrician, plumber, locksmith or glazier) to one nominated address. On request, they'll also notify the police, traffic, fire brigade, ambulance, security or any other emergency service on your behalf.
Electrical Emergency
What's covered
- Distribution boards, circuits and main cables causing power failure.
- Earth-leakage relays causing power failure.
- Geyser connections, thermostats and elements.
- Multiple plug points causing power failure.
- Lightning strikes on wiring causing power failure.
- Multiple burnt connections on wiring or plug points causing power failure.
- General house wiring.
- Connections to all electrical motors causing power failure.
- Municipal connections inside the property causing power failure.
What's not covered
- Electrical gates and doors.
- Jacuzzis, swimming pool and borehole pumps.
- Air conditioners and commercial refrigeration.
- Repairs not complying with regulated specifications such as SABS and others.
- All electrical motors (electric gate motors etc).
- White appliances (stove, refrigerator, dishwasher etc).
Plumbing Emergency
What's covered
- Burst water connections and pipes causing further structural damage.
- Overflowing blocked drains (internal or external) that can cause further structural damage.
- Geyser problems: no water, no water pressure, or an overflowing geyser.
What's not covered
- Concealed pipes, and specialist repairs such as leak detectors.
- Specialist repairs, e.g. a drain specialist like Roto-Rooter or Drain Surgeon.
- Repairs not complying with regulated specifications such as SABS and others.
- Replacement of a burst geyser.
- Jacuzzis, swimming pools and boreholes.
- A leaking tap that runs into a basin or shower.
Other Emergencies
What's covered
- Locksmith: keys broken off or lost for a main entrance or exit of the house.
- Locksmith: a child locked inside the house or any room within it.
- Glazier: glass that has been damaged or broken and is causing a security risk to your premises.
What's not covered
- Locksmith cover for outbuildings and garages.
- Locksmith cover for padlocks.
The fine print
- Overall limit of 3 incidents, or up to R2 000, per year per policy.
- The call-out fee and first hour of labour are covered; normal rates apply after that.
- Parts and materials used are excluded and will be for the member's account.
- A home emergency is defined as an event that is potentially life threatening, or could possibly cause structural damage to your property.
- Maintenance-related issues are not covered.
Covered from the breakdown to getting your car back
Roadside Assistance
A flat battery jump start (a replacement battery is for the member's account), a flat tyre change, keys locked in the vehicle (unlocking only), fuel assistance (limited to five litres per incident), and transmission of urgent messages.
Tow-in
A tow to the nearest approved dealership (if the vehicle is under warranty), repair centre or panel beater: mechanical breakdown covered up to R500, electrical breakdown up to R500, and accident damage to the nearest approved panel beater up to R1 850.
Courtesy Transport
Transport for the occupants of the vehicle (up to four people) to a nominated destination, where the breakdown happened within 100km of your normal place of residence.
Hotel Accommodation
Where a breakdown happens outside a 100km radius of your normal place of residence and causes an overnight delay, accommodation for the occupants of the vehicle (up to two people), covered up to R500.
Car Rental
If your journey needs to continue immediately, a rental car to get you to your destination, subject to the rental company's own terms. Collection and delivery on arrival is covered up to R500, subject to availability.
Vehicle Repatriation
Once your vehicle is repaired, up to R500 towards 24-hour Group B car rental or a flight to collect it, or towing it closer to your home. Any cost above that is for the member's account.
The fine print
- Overall limit of R5 000 per annum per policy.
- Vehicles over 3 500kg, trailers, caravans and boats are excluded.
- A member won't be entitled to service where the vehicle isn't in a roadworthy condition.
- Costs incurred through arrangements made by the member without prior authorisation are not reimbursed.
- Assistance is only available in South Africa, Lesotho and Swaziland.
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