Roadside Assistance Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):
Flat battery – jump start only (replacement of battery for the member’s account)
Flat tyre (help with change of tyre)
Keys locked in vehicle (unlocking only)
Fuel assistance (limited to five litres per incident)
Minor roadside-running repairs (electrical, coil, immobilizer etc.)
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panel beater in the event of:
- Mechanical breakdown.
- Electrical breakdown.
- Accident damage – cost covered to the nearest approved panel beater.
Where the vehicle needs to be towed to a repairer, the insurer will arrange for the occupants of the vehicle (up to a maximum of four persons) to be transported to a nominated destination where the breakdown has occurred within a 100 km radius of your normal place of residence.
Where the breakdown has occurred outside a radius of 100 km from your normal place of residence, resulting in an overnight delay, the insurer will arrange hotel accommodation for the occupants of the vehicle (up to a maximum of four people). Cover up to R500.
- Car Rental
If the circumstances of the problem entitle you to the hotel accommodation benefit but you’d prefer to continue with your journey immediately, the insurer will arrange for a rental car to enable you to reach your destination, subject to your qualifying for a rental vehicle in terms of the car rental companies’ general terms and conditions. The costs incurred will be confined to rental charges; delivery and collection of the hire vehicle, and the car must be surrendered on arrival at your destination. Cover up to R500 and subject to availability.
- Vehicle Repatriation
In the event of a member’s vehicle being left for repairs, the insurer will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, the insurer will supplement the additional tow costs with the costs of car rental.
Overall limit of R5 000 per annum per policy.
Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorisation shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
